Refund Policy
Last updated 2026-09-07
We want you to be happy with what you buy. This explains when you can return, exchange or get a refund, and how to ask for one.
Ready-stock items
A ready-stock item can be exchanged or refunded within 7 days of delivery, provided it is unused, unassembled and in its original packaging. Return shipping is at your cost unless the item is faulty.
Made-to-order items
An item made to your chosen size, colour or configuration cannot be cancelled or returned once it has gone into production, and the deposit is not refundable. If you cancel before production starts we will agree with you what can be refunded.
This does not affect your rights if the item turns out to be faulty.
Damage in transit
Please check the goods on arrival. If something is damaged in transit, contact us within 7 days of delivery with photographs and we will arrange a replacement or repair at our cost.
Faulty goods
If an item has a manufacturing defect we will repair it, replace it or refund you, in line with the Consumer Protection Act 1999. Nothing in this policy affects those statutory rights.
What is not covered
- Normal wear, scratches and the natural change of colour over time
- Damage from assembling the item other than as the guide describes, or from modifying it yourself
- Damage from misuse, accident or improper care
- Made-to-order items already in production, unless faulty
How refunds are made
Refunds go back by the same method you paid, normally within 14 working days of us accepting your request. Your bank may take additional time.
How to make a request
Contact us with your order number, the item and colour, and photographs of the problem.
Email senkuoffical@gmail.com · Phone 012-931 1068 · Showroom 18, Jalan Tiara South 2, Tiara South, 43500 Semenyih, Selangor